4
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Leading the Starbucks way:
5 principles for connecting with your customers, your products and your people
Michelli, Joseph A.
Additional Author
mixed material
9780071801256
nyu
McGraw Hill
2014
leading_the_starbucks_way.jpg
Making customers matter
Fifty Lessons (Firm)
Additional Author
mixed material
9781422139882(pbk.
mau
LES50NS
c2010
making_customer_matter.jpg
Loyalty 3.0:
how big data and gamification are revolutionizing customer and employee engagement
Paharia, Rajat.
Additional Author
mixed material
9780071813372
nyu
Bumi Aksara
2013
loyalty_3.0.jpg
Customer Relationship Management
Buttle, Francis
Primary Author
mixed material
9780750655026
Malang
Bayumedia Publishing
2007
customer_relationship_management.JPG