Gaya APA

Michelli, J, A. (2014). Leading the Starbucks way: 5 principles for connecting with your customers, your products and your people . nyu: McGraw Hill.

Gaya MLA

Michelli, Joseph, A.. "Leading the Starbucks way: 5 principles for connecting with your customers, your products and your people". nyu: McGraw Hill, 2014. Buku.